Shipping policy

Ready-to-ship signature pieces usually leave our San Diego studio within 3–5 business days. Made-to-order and custom pieces follow the production timeline shown on the product page or provided in your quote; timing begins after payment and design approval when applicable. We will contact you if production timing changes materially.

Shipping transit times are estimates and begin after production is complete. You will receive tracking information when your order ships. Customers are responsible for providing a complete and accurate delivery address.

Inspect your order promptly after delivery. If an item arrives damaged, contact hello@lightjoon.com within seven (7) days with your order number, photos of the packaging, and photos or video of the damage so we can evaluate the claim.

Contact Lightjoon before sending any product back. If a return is needed for an eligible warranty claim, we will provide packing and shipping instructions. For a confirmed defect covered by the limited warranty, Lightjoon will provide a prepaid label or reimburse reasonable return shipping. Original shipping charges and shipping costs for claims outside the limited warranty are non-refundable.

Use a trackable shipping service and pack the piece securely. Repair or replacement timing depends on your location, the nature of the issue, and parts availability.